FAQ

You can change your email address after logging in to the website by selecting the "My Account" option. Alternatively, you can send the updated information to us via email, and we will make the change for you.

You can update your information by logging in to our website with your username and password and opening the "My Profile" page. There, you can also update other personal details, review your orders and their statuses, and view your favourite products.

If an item is defective, please contact us by email as soon as possible. Before doing so, carefully inspect the contents of the package and check whether the item has been physically damaged due to improper transportation or whether there is another type of fault. All items sold through our online store are new, supplied in their original packaging, and covered by the warranty stated in the item's description and specifications. Depending on your preference, we will replace the item or issue a refund. If the damage was caused by improper handling contrary to the instructions provided with the item, our store accepts no liability and is not obliged to replace the item or provide a refund.

Our range includes many products available in different variants, which is why several items may be shown in a single image (the displayed price applies to one item). If you would like to order a specific product variant, please clearly state in the order notes which item from the image you require. If the item specified in your note is unavailable, a member of our team will contact you as soon as possible.